1. Membership Duration & Cancellation

• Each membership includes a minimum commitment period of either 3 or 6 months, depending on the plan selected. This is specified clearly in each plan’s description.
• Early cancellation will result in a cancellation fee equal to one month’s membership cost.
• After the minimum commitment period (3 or 6 months, depending on the plan), memberships will continue on a month-to-month basis until canceled.
• It is the client’s responsibility to cancel their membership if they no longer wish to continue. Cancellations require at least 15 days’ notice via email or in person.
• The salon will not cancel memberships on behalf of clients unless requested in writing.
• Clients may also cancel directly using the cancellation button provided in their email receipt.

2. Payment Policy

• Membership fees are billed automatically every month on the date of enrollment.
• Payments are non-refundable, even if services are not used.
• If a payment fails, a grace period of 5 days will be granted. After this, the membership will be paused until payment is received.
• Your card will be securely stored on file to allow automatic billing and cancellation charges if applicable.

3. Service Scheduling & Use

• Members are responsible for booking their own appointments.
• Appointments are subject to availability, especially during peak hours, so advance booking is strongly recommended.
• If you are unable to attend a booked session, 24-hour notice is required to reschedule.
• Missed or late-cancelled appointments may be counted as used.
• No-shows without notice may result in temporary booking restrictions.

4. Service Rollover Policy

• Unused monthly services do not roll over to the next month unless otherwise specified in writing.
• Each month’s benefits reset with each billing cycle.

5. Family & Friends Discount Policy

• Members may share their membership discount with up to 3 family/friends per month.
• Additional guests beyond the limit will be charged at regular prices or may receive a standard first-time visitor promotion if available.
• Discounts are not cumulative and apply only during the month of eligibility.

6. Membership Freezes

• You may request a one-time freeze of your membership for up to 30 days per year due to travel, health, or personal circumstances.
• Freezes must be requested at least 7 days in advance.
• Freezes pause billing and access to services for the duration of the freeze.

7. Non-Transferable

• Memberships are non-transferable and may only be used by the person whose name appears on the membership.
• Identification may be requested at time of service.

8. Results & Expectations

• Hair growth and scalp treatment results may vary depending on the client’s individual condition, lifestyle, and adherence to the treatment plan.
• Regular attendance and proper home care are essential for best results.
• No guarantees are made regarding results.

9. Salon Rights

• The salon reserves the right to modify membership pricing, terms, or included services with 30 days’ notice.
• The salon may also cancel a membership at any time for misuse, inappropriate behavior, non-compliance with policies, or failure to meet payment obligations.
• All policy updates will be communicated in writing or posted on the salon’s official website.

For questions or to request cancellation, please contact us at hello@hairtreatment.ca.